Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Introducing the Practice

In The Beginning

History

The practice started at the end of Rotherham Road in Dr White’s garage (now a dental surgery). We moved to Holbrooks Medical Centre (part of the Holbrooks Health Centre) in 1980 before moving to a purpose built site in 1997 (former St Johns Ambulance HQ). In 2011 the practice underwent extensive renovations with the practice divided between 2 buildings.

Housing Stock

Holbrooks comprises a Council housing estate to the North, an area of small terraces built by German Prisoners of war in the middle and a newer development on the site of the old dog track to the South. Monks Park comprises council flats for the most part with some newer semi-detached private housing to the West. Whitmore Park comprises larger pre-war terraces and post-war semi-detached houses. Nunts Park comprises mainly semi-detached houses with four streets of smaller terraces. Keresley is a large neighbourhood but the part which is in the practice area is mainly larger semi-detached and recent detached housing. Longford and Foleshill comprise some of the oldest industrial terraced housing in the city.

About Our Team

Holbrooks Health team understands the traditional model of care is changing. We understand patient’s needs are changing and this will mean more care needs to be delivered by health care professionals who are not GPs. NHS England-Health Education England are promoting a new kind of multi-skilled team delivering high quality care to patients from their GP practices. Holbrooks Health team is pleased to be developing a "Workforce Transformation" team working with health sector partners to promote up-skilling and diversity of skill within the practice.

Patients will be ‘signposted’ to other health care professionals, such as Clinical Pharmacists and Advanced Nurse Practitioners (ANPs) who are highly skilled and have more time to help patients manage their health. We are extending our team further with the introduction of Paramedic Practitioners who will support the NP/ANPs in Minor Illness Clinics.

Partnership of HHT

Partners

Dr David Evans

Dr David Evans was born in 1957 and is male, British, and qualified in 1980 with Batchelor degrees in medicine and surgery from London University. Before entering general practice he worked for three years in training posts for general practice gaining the MRCGP and DRCOG qualifications in 1984. he has a specialist interest in Diabetes Mellitus and COPD.

Dr Evans is the clinical lead for Adult Protection and Safeguarding at the practice and is supported by Skylar Crutchlow (Trainee ANP). He is also the Complaints Manager for the practice.

Dr Evans has been Senior Partner since 1 January 2015.

Dr Bettina Kleine

Dr Bettina Kleine was born in 1959 and is female, and has duel nationality (British and German). She qualified in 1984 and obtained the German postgraduate qualification, equivalent to the British MRCGP in 1990. She has extensive experience in most sub-specialties of Medicine. Her personal interest lies in women’s health, dermatology and paediatrics. Dr Kleine is currently in training to support GP Registrars in the practice.

Dr Kleine gained a post-graduate diploma in Medical Ultrasound, DMU, from the University of Central England, Birmingham in 2005 and is the clinical lead for the primary care based diagnostic ultrasound service at the practice (Diagnostic Ultrasound Coventry). She speaks German and some French.

Dr Kleine is the clinical lead for Child Protection and Safeguarding at the practice and will be supported by Carly Holmes Children’s Nurse.

Dr Kenneth Holton

Dr Ken Holton retired as a GP at the end of December 2014 however he is still a partner and working in a leadership and management capacity.

Salaried and Locum GPs

Dr Preetha Thulasidasan

Dr Preetha Thulasidasan was born in 1971 and is female. She qualified at the University of Kerala in 1994 with MBBS and joined the practice as a salaried GP in 2012. Dr Thulasidasan has interests in sexual health and family planning. She speaks Malayalam.

Dr Raguram Ramamoorthy

Dr Ramamoorthy is male and joined the practice in September 2015.

Dr Alison Smith

Dr Alison Smith is female and joined the practice in October 2015.

Dr Stephen Quelch

Dr Stephen Quelch was born in 1970 and is male. His interests include Diabetes. Palliative Care and Medical Education.

Dr Ivy Wilson

Dr Ivy Wilson is female and a long term locum who has been working at the practice since 2011.

Dr Gail Young

Dr Gail Young is female and has been a GP in Coventry for many years. She is currently working as a locum and has been with the practice since the summer of 2017.

Clinical Support

Dr Catherine Harris
  • Medical Officer (Data)

Nurse Team

We have a nursing team of 5, comprising of Nurse Practitioner (Trainee ANP), General Practice Nurse, Trainee Nursing Associate, Health Care Assistant and Phlebotomist. The team’s responsibilities include a range of general and extended skills including immunisations and vaccinations, children’s health clinics, health and well-being clinics including weight management, dressings, women’s health, ECGs, Phlebotomy and helping patients manage long term conditions such as Diabetes, Asthma, COPD, Heart Disease and Hypertension.

The nurse team participate in the Advance Training Practice programme which facilitates the placement of Student Nurses (in partnership with Birmingham City University) in the practice.

  • Skylar Rachel Crutchlow (NP/Trainee ANP and Student Nurse Mentor). Interests include Respiratory Diseases (COPD & Asthma), treating Minor Illnesses and currently piloting triage service
  • Kerrie McCrystal (GPN and Student Nurse Mentor) Interests include Sexual Health, Hypertension and Healthy Lifestyles
  • Judy Shaw (Trainee Nursing Associate) Interests include elderly care
  • Di Harrison (Healthcare Assistant)
  • Avril Howlett (Phlebotomist)

Clinical Pharmacists

Afshan Ghaffar

Afshan Ghaffar is a Clinical Pharmacist who will see and treat patients with minor medical problems or for those with long term or chronic conditions such as Diabetes, Asthma, COPD and Heart Disease.

Bal Chagger

Bal Chagger is a Clinical Pharmacist offering Saturday morning clinic for Diabetic patients.

Neeraja Mandava

Neeraja Mandava is a Clinical Pharmacist who will see and treat patients with minor medical problems or for those with long term or chronic conditions

Gerontology Team

Advanced Nurse Practitioners

Melissa Keeshan

Melissa Keeshan specialises in the care of elderly and frail patients, particularly those in care homes. She has an interest in Palliative and End of Life Care. Melissa is also a Nurse Mentor.

Irene Martin

Irene Martin joins the team in the September 2018. She will support the gerontology team in the practice, providing specialist care to elderly and frail patients.

Clinical Triage Team

  • Skylar Crutchlow
  • Sean Edmunds
  • Di Harrison

Paramedic Practitioners - Home Visiting Team

  • Leon Jones
  • Sabrina Khaliq
  • Sean Edmunds
  • Will Tansey

Management Team

Chief Executive

Kerry Jane Crutchlow BA (Hons), MA, Chartered FCIPD, FCMI

Corporate Manager

Julie Hadley MCIPD

Patient Services Support Manager

Tina Yardley

Patient Services Support Team Leader

Hayley Charley

Ultrasound Support Manager

Mary Newbold (Full details of this service can be found at Diagnostic Ultrasound Coventry)

Finance Team

Finance Administrators
  • Jigisha Rathod
  • Jay Rathod

Full Practice Team

Patient Service Navigators
  • Alison Salzman
  • Dermot Barnes
  • Irena Johnson
  • Lisa Astell-Fowler
  • Karen Knight
  • Pam Grierson
  • Sally-Anne Adeyemi
  • Terri Peebles
Patient Service Administrators
  • Abby Jackson
  • Sylvia Boulton
Data Coding Team
  • Shania Kimberley
  • Tracy Brannan
  • Viola Mendoca
  • Zsuzsanna Kovacs
Cleaning Team
  • Jackie Townsley
  • Caroline Woan

Patient Participation Group

We have a small but active team of patients who help us deliver a quality service. They provide their views and ideas to ensure patients are given a voice.

Patient Participation Group Lead
  • Mrs Pip Margerrison
Practice Volunteer
  • Mr Andrew Crutchlow

Pharmacy Team

Holbrooks Pharmacy is an independent business and is accessible from the practice waiting room. Bal Chaggar is an experienced Pharmacist and also manager of the service. Patients are under no obligation to use the Pharmacy though many choose to do so. Holbrooks Pharmacy can order your repeat prescriptions from the practice at any time. They will also arrange home deliveries on request.

Diagnostic Ultrasound Coventry Team

Sonographers
  • Dr Bettina Kleine (Clinical Lead)
  • Mr Archie Mafusire
  • Ms Balbir Bhandal
  • Ms Elizabeth Mulrey
  • Ms Erica Roseblade
  • Ms Julie Broughton
  • Mr Khawar Ali
  • Ms Lynn Bradley
  • Ms Nicole Spry
  • Ms Sally Grainger
  • Mr Stephen Kletzenbauer
Ultrasound Support Workers
  • Aimee Richardson
  • Christine Wailes
  • Emma Arrowsmith
  • Hayley Miles
  • Laura Khan
  • Lindsey Barnett
  • Mary Newbold (Ultrasound Support Manager)
  • Sharon Billingham
  • Sukki Kaur
  • Tracey Wallace
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