Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Practice Performance

Annual GP Patient Survey

Every year patients across the country are asked to tell NHS England how well, or not, their GPs are performing. To see the results, please select one of the following reports to view and download:

Annual Survey Results

Practice Annual Performance Report 2012-13 English

Practice Annual Performance Report 2012-13 German

Practice Annual Performance Report 2012-13 Polish

Practice Annual Performance Report 2012-13 Punjabi

Practice Annual Performance Report 2012-13 Turkish

Patient Experience Survey Results 2014/2015

Patient Participation Reporting 2014/2015

CFEP IPQ Summary Report 2013

CFEP IPQ Summary Report 2014

CFEP IPQ Annual Report 2014

CFEP IPQ Summary Report 2015

CFEP IPQ Annual Report 2015

CFEP IPQ Annual Report 2016

CFEP IPQ Annual Report 2017

Practice Appointment Overview 2014

Practice Appointment Plan 2014

Practice Annual Performance Report 2016-17

Practice Annual Performance Report 2017-18

Practice Annual Performance Report 2018-19

Friends and Family Test

Each time you come to the practice you will be asked to participate in the Friends and Family survey. We are required to offer this to you as part of our GP Contract obligations. The results of this survey are forwarded to NHS England four times a year. Please ask Reception for a leaflet if you wish to participate. Fill in a form on Reception, or simply use the Booking In Screen and follow the links!

Friend and Family Test Results 2016

Friend and Family Test Results 2017

Friend and Family Test Results 2018

Friend and Family Test Results 2018-19

NHS Choices

We have been asking our patients for sometime to give us their views on the service we offer. If you wish to leave a comment please follow this link NHS Choices-Holbrooks Health team

Patient Feedback

Patient feedback is necessary to improve services; sometimes it even highlights issues not generally known. Importantly it must be constructive, remember staff work according to the policies of the practice which are intended to work in the interests of all patients

On occasion we may chose to publish testimonials on this website. Please let us know if you do not consent to this at your time of writing.

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