Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Practice Tour

Dr David Evans - Senior GP Partner
Dr Bettina Kleine - GP Partner
Dr Ken Holton - Executive Partner
Dr Preetha Thulasidasan - GP
Dr Raguram Ramamoorthy - GP
Dr Alison Smith - GP
Dr Stephen Quelch - GP
Dr Ivy Wilson - GP (long term locum)
Pip Margerrison - Patient Participation Lead
Melissa Keeshan - Lead Gerontology Practitioner ANP
Irene Martin - Gerontology Practitioner ANP
Afshan Ghaffar - Clinical Pharmacist
Bal Chaggar - Clinical Pharmacist
Neeraja Mandava - Clinical Pharmacist
Skylar Crutchlow - Nurse Practitioner/tANP
Sean Edmunds - Paramedic Practitioner
Kerrie McCrystal - Practice Nurse
Judy Shaw - Trainee Nursing Associate
Di Harrison - Senior Healthcare Assistant
Avril Howlett - Phlebotomist
Tina Yardley - Patient Services Support Manager
Julie Hadley - Corporate Manager
Mary Newbold - Ultrasound Support Manager
Kerry J Crutchlow - Chief Executive
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