Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Testimonials

  • Hi all, Staff from Holbrooks Health Team, served a "Winter Warmer Lunch with food donated by Tesco, for those getting on in years. Highlight was a visit from Whitmore Park school choir who brought a Christmas song delight along with them.

    Thanks to Ben & the felowship from Holbrooks Evenagelical Church for the use of their lovely church hall. That definaletly gets the three brill award. Brill, brill & brill.

    Happy Christmas everyone.

    - Philip Grierson
  • I have been sent to your practice twice this week for scans and blood TESTs. I found your practice to be efficient, welcoming and helpful. I am currently enrolled with a GP in Earlsdon (even though I live in Stoke Green) but I work two minutes from your Practice. How do I go about transferring my doctors to yourselves? Thank you in advance.

    - Kay
  • Message from Gerri Nevin, Associate Professor- Head of Department Pre- Qualifying Healthcare Practice, School of Nursing and Midwifery, Birmingham City University

    We have been running some simulations at West Midlands Fire Service Safe Side facility over the last couple of weeks. One of the scenarios is a long term condition, hypertension. This is based at a GP surgery, where the patient attends the hypertension clinic. He has ignored letters sent to him requesting his attendance for the last 18 months. I have facilitated this scenario and it is very clear which students have had General Practice Nurse experience. The communication skills and the level of knowledge is really good. The patient’s role was played by a role player and could be very difficult to get any information out of, but the students knew how to approach him and gain his confidence.

    Jane (Tullet, Head of Dept, Birmingham City University), I thought you would like some feedback. Please share this with colleagues and give them our thanks for supporting our students.

  • My right knee was giving me a bit of "gip" so came yesterday afternoon to see Dr Butt. My expression is one of true experience, both at HHT as well as at UHCW where I have already posted a view. I was there at 8.30am, x-ray all done by 9, so had had my breakfast there. It made all the difference going before the bus-pass threshold time of 9.30am.

    - P Grierson
  • I attended an appointment today, 19 May, at 1pm, with a nurse (I think her name is Kerry). My appointment was for a smear test and also a booster vaccination. Kerry was professional at all times, explaining at each step what would be happening and why. I wanted to let you know what a kind, professional person you have working with you (I’m sure you already know) and wanted to give some positive feedback in ever changing and difficult times.

    - Valerie Cooper
  • "This is not the 1st review I’ve ever left, but it is certainly the most positive. I am asthmatic and been my whole life, I had a chest infection last week and have just come to the end of my antibiotics. I was really concerned as when I saw the dr my oxygen levels were low due to the infection.

    I am travelling abroad later this week and I was nervoius that it hadn’t gone back to normal. I arrived to the surgery to collect my prescription and spotted a nurse in reception, I asked if it was at all possible for me to have an asthma check before I go away because I was worried as id been so porrly and it had been around 5 years since id had my asthma reviewed(my fail). the nurse smiled and replied "absolutely I can do that for you right away". I was so surprised they took me straight upstairs did a full review and said, "while you’re here would you be interested in having an health check" - I haven’t heard of this before today.

    I had a full ‘MOT’ and was given an appointment for a blood test to check me all out before I go away. I have had all my confidence restored in the practice by this 1 nurse. If the other staff were as friendly this would be the best practice in the whole of Cov!!"

  • "Im not usually one for coming to the quacks, but recently my health has taken a dive and ive been coming a bit more frequently. all those years catching up with me, got away with it for too long.

    I have started seeing the nurses and I have to say I am pleasantly surprised. the nurses are so young it makes you feel a bit nervous at first but the knowledge they have is fantastic! I really hope you keep hold of them because they really are brill! I would get some training from the nurses to the reception staff in teaching them a thing about smiling, cause they’ve always got something to smile about. much better than the miseries on reception!"

  • "Today I attended a clinic at the health centre. This was my first ever visit. I was immediately impressed with the waiting area which is welcoming, comfortable and with good access to reception staff and on site pharmacists. My clinic was well ran, professional, friendly, kind and considerate. I was well informed throughout. The information disseminated via posters and television screens was informative, helpful and engaging. Overall, I was very impressed and I am evaluating changing my GP surgery and joining this health centre as my patient experience was of such a high quality."

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