Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Testimonials

  • I would like to put forward a compliment for one of the surgery staff members. I know it is too easy for us to complain, but I felt it necessary to send a positive review for this GP. Dr Wilson is a doctor at your surgery who I have found to be very caring, thorough , meticulous , genuine and always smiles despite the long shifts we know GPs work. She dealt with my daughter by going through her symptomatic examination with empathy, care and followed up on further research she promised us. I have always found her to welcome patients with a smile and never a frown. This gives a very positive impression of the surgery and her nature. I think she is an asset to you and my daughter too likes this GP. We appreciate all the hard work all the staff put in but I have constantly found Dr Wilson to be all the qualities aforementioned.

    - Salma Parveen 11/05/2018
  • I am not a patient, but have parents looked after by this practice. During the last 12 months, both parents have required medical care and ongoing prescriptions. As a consequence of their age and frailty, I have needed to contact several GPs at the practice to request their help and to discuss care and this has always been possible. When repeat prescriptions have been required, this has usually been progressed quickly and heavy items have been delivered when requested to my parents` home. One of my parents has also received nursing care at their address which has been co-ordinated effectively by the GP and the team, and where necessary, urgent action was taken to ensure the condition was promptly investigated. I feel comfortable talking with the GPs and team and have found them to be caring, professional and considerate.

    - 30 April 2018
  • I just wanted to give praise where it is due. I would like to thank your receptionist, Lisa, for her continued hard work and excellence in carrying out her duties. Where another receptionist was unable to find what I had called to collect, Lisa was able to find it within moments. Lisa remains cool and calm when there are so many things going on around her and she knows exactly what she is doing. I truly believe that your reception would quickly descend into chaos without her there, so I hope that she is told, on a regular basis, what an asset to the team she is. I really cannot praise her highly enough.

    - Donna McCarthy 22/03/2018
  • Easy to make an appointment with online booking system

    I used to struggle to make an appointment via telephone but now with the online booking system in place it is so easy! I have been able to get an appointment every time since signing up for online booking for all of the family. You can choose the time and Doctor - it’s use friendly and means I can book a same day appointment without being on hold for the switchboard. Makes life much easier and going to the Doctors less stressful!

    - Victoria - 15/03/2018
  • Review with Pharmacist

    I came from another area and had not received much help with my mental health. I came to see the pharmacist at my lowest point and she didnt say no- she helped me access services and treated me with my medication. I am now seeing her weekly and she has given me enough support with my medication that I am smiling today. This is a good service and she kept me informed of what she was doing all along the way.

    - 28/02/2018
  • Seeing Clinical Pharmacist

    I came in to see the clinical pharmacist for BP review up until then I was confused about my medication and wasnt able to manage my BP properly. I have seen her a few times and my BP has come down and I understand my medication better. I have struggled with English not being my first language however I was explained and involved in my treatment and feel more in control of the tablets I am taking.

    - Juliah 28/02/2018
  • Getting Better

    I have been using this surgery for a while now and I have seen its busiest and quietist moments, in the recents months appointment booking have become so much easier and they have a wide range of alternatives if I wasn’t able to get an appointment in the surgery. Always greeted with smiles and friendly faces. now I registered online I don’t even need to ring to book the appointment. its great! :)

    - 23/02/2018
  • Such a good surgery

    I was concerned about a problem I had. I rang the surgery and they had no appointments left but gave me a telephone appointment with a doctor. I spoke to the doctor who was so understanding and suggested I came to the surgery to see him. I am impressed with the care that was shown to me. Nowadays doctors surgeries are getting such a bad press and only the negatives are being shown.

    - 22/02/2018
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