Welcome to Holbrooks Health Team
Holbrooks Health Team is a large and comfortable GP Practice, offering a range of services and clinics. It also benefits from a pharmacy on-site (Holbrooks Pharmacy).
Our practice area covers Coventry, Exhall and Bedworth, if you move out of this area you will be able to continue as a patient but your registration will fall under ‘special rules’ and you will not be able to request home visits from the practice; this will be delivered by NHS111 only. Patients who are already registered with the practice but move outside this area will be re-registered under the ‘special rules’. Reception will provide details on request.
In line with our contractual requirements all of our patients are allocated a Named and Accountable GP on registering with the practice.
Holbrooks Health Team is open from 7.00am to 6.30pm Monday to Friday. Patient Service Navigators are available to take calls from 8.00am.
See our MEET THE TEAM page
Patients do not always need to see a GP. We have completed extensive workforce planning to create a GP team that provides the level of medical expertise only they can offer. Not all patients need to wait to see a GP when they can see: Advanced Nurse Practitioners, Gerontology Practitioners, Clinical Pharmacists, Paramedics (for Home Visits) and a highly skilled nurse team. The current covid secure working platform has seen a redesign of access to a GP. All requests are now triaged, and for patients who need to be see, they will be invited to attend to see the GP at the end or a morning or afternoon session.
Holbrooks Health Team continues to provide extensive services for our patients. These are listed in detail under “Services”. Please discuss access to any of these services with Reception.
Holbrooks Health team participates from time to time in Research designed to improve patient care, Dr Bettina Kleine is the Research lead for the practice.
Patient Participation Group
Join our Patient Group!
We would like to know how we can improve our service to you and how you perceive our practice and staff. To help us with this, we have set up a patient representation group so that you can have your say. We will ask the members of this group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it should not take too much of your time.
We aim to gather as many views from patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups. If you are interested in being involved, or if you would simply like to know what issues they are talking about, please give us a contact number, or email us on firstname.lastname@example.org.
Patient Access Policy
This policy aims to inform patients, their relatives and carers of their rights and what they
can expect from the practice in terms of access to services by outlining the relevant rules, responsibilities and actions. Please follow this link HHT Patient Access Policy.
GP practices play an important role in safeguarding for children and young people from abuse and neglect:
- protecting children from maltreatment
- preventing impairment of children’s health or development
- ensuring that children grow up in circumstances consistent with the provision of safe and effective care and
- taking action to enable all children to have the best outcomes
All NHS staff must have the competences to recognise child maltreatment and to take effective action as appropriate to their role. They must also clearly understand their responsibilities, and should be supported by their employing organisation to fulfil their duties. Independent contractors, such as GPs, in particular have a responsibility to ensure that all staff across their organisations have the knowledge and skills to be able to meet this requirement and this requires committed safeguarding leadership. The Safeguarding Lead in the practice is Dr Bettina Kleine.
Complaints, Compliments, Suggestions
We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved. We operate a practice complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information. Dr Kiran Mandhyan iis the Complaints Manager on behalf of the practice. We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence. Complaints Procedure Listening to Patients Views
Practice Code of Conduct
It is our aim at Holbrooks Health Team to provide a safe and pleasant working environment in which patients and the staff team give and receive mutual respect. To assist in providing this, all persons accessing the services of the practice are expected to observe the Practice Code of Conduct.
Practice Training Dates
In order to improve the service we provide for you we will be closed (for telephone access), one afternoon a month for training, 9 months of the year: [excludes July, August, December] You will still be able to access health advice during the afternoon by ringing NHS111; in the event of an emergency you should ring 999. We apologise for any inconvenience caused but hope that you can understand this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.
Friends and Family test
Think about your recent experiences of our service and tell us how likely are you to recommend our practice to friends and family if they needed similar care or treatment. FFT Leaflet
Equality Act 2010
The Equality Act came into force in October 2010; and the additional new Public Sector Equality Duties and the combined discrimination provisions came into force in April 2011. The purpose of the Equality Act is to consolidate existing discrimination legislation and contains measures, which are intended to strengthen protection against discrimination. The protected characteristics in the Public Sector Equality Duty are listed in the Equality Act as: age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Workforce Race Equality Standard (WRES)
All providers of NHS services are required to submit an annual WRES report and plan to ensure compliance. To view the WRES template and associated actions, please click here