Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775
Email: hht.admin@nhs.net
024 7636 6775
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How to find us

71-77 Wheelwright Lane, Coventry, CV6 4HN

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Contact Holbrooks Health Team in Coventry

Telephone: 024 7636 6775

Email: hht.admin@nhs.net

Address: 71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

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Opening Hours

These are as listed and only change during bank holidays. This information is routinely published on the patient information screen, around the building and on the building information board. Our team members can provide any updates as needed.

Disabled Access

There are no steps in any doorway and all entrance doors are automatic. There is a call pad at the front entrance to alert a Receptionist if necessary. Corridors around the building are wide enough to take motorised wheelchairs and there is a large lift to the first floor. Hydraulic couches are available to assist any patient with any difficulties. Same sex and disabled toilets are available. Outside, we have designated parking bays for blue badge holders.

Security

All telephone calls are recorded and may be monitored in the interests of both quality service and security. We also operate 24 hour CCTV for your safety.

Chief Executive

Kerry J Crutchlow MA Chartered FCIPD FCMI

Holbrooks Health Team 71-77 Wheelwright Lane Holbrooks Coventry CV6 4HN

T: 024 7636 6775

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