Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Email: hht.admin@nhs.net

024 7636 6775

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Useful Local Numbers

Holbrooks Health team Telephone Support (024) 7636 6775
Primary Care Out of Hours Service (024) 7636 6775 [a recorded message will provide instructions]
NHS111
ALL urgent or emergencies 999
Holbrooks Dental Care (out of hours emergencies) 07944 692914
Holbrooks Pharmacy (024) 7664 5566
Diagnostic Ultrasound Coventry (024) 7636 9900
Samaritans 08457 90 90 90
Childline 0800 1111
NHS Coventry & Rugby CCG (024) 7655 3344
Coventry Social Services (024) 7683 3478
Macmillian Nurses (024) 7623 7001