Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Important Links & Numbers

Useful Local Numbers

  • Holbrooks Health team Telephone Support (024) 7636 6775

  • Primary Care Out of Hours Service (024) 7636 6775 [a recorded message will provide instructions]

  • NHS111

  • ALL urgent or emergencies 999

  • Holbrooks Dental Care (out of hours emergencies) 07944 692914

  • Holbrooks Pharmacy (024) 7664 5566

  • Diagnostic Ultrasound Coventry (024) 7636 9900

  • Samaritans 08457 90 90 90

  • Childline 0800 1111

  • NHS Coventry & Rugby CCG (024) 7655 3344

  • Coventry Social Services (024) 7683 3478

  • Macmillian Nurses (024) 7623 7001


British Heart Foundation

Cancer - NHS Choices

Depression - NHS Choices

Diabetes UK

Immunisations Information - Gov.UK

Macmillan Cancer Support

Mental Health - NHS Choices

NHS 111

NHS Screening Programmes

Sexual Health - NHS Choices

Smoking - NHS Choices


BBC Health

Change 4 Life

DVLA Fitness to Drive

Embarrassing Problems

Family Planning

Fit for Travel



Net Doctor

Patient UK

Surgery Door

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