Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775



If you require urgent medical attention please ring 999. If you are worried or concerned during normal hours (8.00am - 6.30pm) you can speak to a GP or Nurse. Remember all Accidents and Emergencies should go immediately to A&E and you should not delay.

Arrangements & Contact Details for Out of Hours (after 6.30pm and before 8.00am)

If you require medical attention which cannot wait until the surgery re-opens, please telephone NHS111 on 111. This is the NHS non-emergency number and you will speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

If you have an urgent or life threatening medical emergency please dial 999 without delay

Walk-In Centre


Coventry NHS Walk-In Centre (City of Coventry Health Centre, Stoney Stanton Road, Coventry) provides treatment for minor injuries and illnesses seven days a week.

You do not need an appointment and you will be seen by an experienced nurse.

If at all possible always try to book an appointment with the practice first. Many patients are often referred back to the practice which is often an inconvenience to you. We offer appointments every day for all patients that need them.

Important healthcare phone numbers
Holbrooks Health Team Reception 024 7636 6775
NHS Out of Hours Medical Advice 111
Accident and Emergency 999
Samaritans 08457 90 90 90
Childline 0800 1111
Silver Line (Confidential Helpline for Older People) 0800 4 70 80 90
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