Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Non NHS and Private Fees

Private and Professional (non-nhs services) - Fees April 2019

Your doctor treats you under the NHS, however some duties are not covered by the NHS and your doctor will make a charge for these. These charges are normally payable BEFORE an appointment is booked or a form is completed. These services are NOT given priority over NHS services but we aim to respond within 21 days. Where this is not possible, you will be advised by the practice. PLEASE NOTE: our Reception staff do not have discretion over these charges.

Non-NHS services which may be charged for include:

- Access to records

- Information for solicitors and/or courts

- Accident and sickness insurance medicals and reports

- Certificates—such as private sick notes for the first week of work absence

- Drivers’, school and sports medicals

- Holiday insurance certificates and passport applications

- Private health insurance claims

- Private prescriptions for travel abroad

- Some vaccinations for travel abroad

Private Patient Fees 2021

Private Patient Services Who Pays Charges
Blood tests Patient £ 26.50 x1 £ 38.00 x2 £ 65.00 x3+
ECG Patient £38.00
X-ray Patient £hospital rate
Immunisations or Vaccinations (for patients not our patients, or for patients who want procedure when not indicated) Patient Cost of Immunisation or Vaccination Plus Consultation fee £18.00
Consultation with GP Patient £35.00
Consultation with Nurse (20 mins) Patient £55.00
Yellow Fever (any patient, no need to be registered. Includes certificate) Patient £55.00
Duplicate Yellow Fever certificate Patient £26.50
Private Prescription Patient £26.50
Photocopies Patient £0.65 each. For postal enquiries min charge £5.00

In the event that a form is required to be completed, the fee will be payable on submitting the form.  Our account teams will provide costings plus ways to pay - our preference is via direct bank transfer. Completed forms will be completed within 21 working days of the receipt date.

Please note, this may take longer if the form can only be completed by a specific doctor and that doctor is away from the practice.

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