Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

December 2016 Monthly Archives

Holbrooks Health team Christmas and New Year Opening Times 2016

Posted on Categories: Holbrooks Health Team Coventry.

Christmas and New Year Opening Times Friday 23 December Routine 07:00 – 15:00   Urgent 15:00 – 18:30 Christmas Day 25 December −CLOSED− Boxing Day 26 December −CLOSED− Tuesday 27 December −CLOSED− Wednesday 28 December Normal 07:00 – 18:30 Thursday 29 December Normal 07:00 – 18:30 Friday 30 December Normal 07:00 – 18:30 Monday 2… Continue reading…

Don’t forget your repeat prescriptions this Christmas!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Now we’re in to December and the countdown to Christmas has begun, so we are advising patients not to leave it too late to order and collect repeat prescriptions. If you have asked your local pharmacy to order your repeat medicines on your behalf, ensure you contact them to tell them exactly what you need…. Continue reading…