Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

April 2017 Monthly Archives

NHS Prescription Ordering Direct (POD)

Posted on Categories: Uncategorised.

We will be moving the ordering of repeat prescriptions to the NHS POD in June 2017. This service was set up in Coventry 18 months ago and many GP practices have already made the move. The NHS POD service is provided by NHS Coventry & Rugby Clinical Commissioning Group. All calls are answered by dedicated,… Continue reading…

Coventry Carers

Posted on Categories: Healthcare Coventry, Holbrooks Health Team Coventry.

If you are one of the 32,000 people in Coventry looking after a friend or family member who cannot manage without support you are a carer. Don’t wait until you need help…Find out what support is available now! Free information and advice

*** National Shortage Hepatitis A vaccine for children ***

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

IMPORTANT NOTICE – TRAVEL VACCINE SHORTAGE – CHILD HEPATITIS A Due to a National shortage and shipping delays we are currently unable to provide Hepatitis A vaccine to children under the age of 16 years. If you are travelling and unsure if you need any vaccinations, please check with Reception prior to booking an appointment…. Continue reading…