Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

May 2017 Monthly Archives

Mental Health Awareness Week 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

One in four adults experience mental health difficulties during their lifetime.  Living with mental health difficulty, in its mildest form can be manageable, for others, it can be more challenging. There are resources and services available to help you locally including: Mental Health Matters telephone helpline a confidential and anonymous free helpline, available 24 hours… Continue reading…

Travel Health 2017

Posted on Categories: Holbrooks Health Team Coventry.

Start preparing for your trip, especially long trips, four to six weeks before you go. Ask our Practice Nurses about the latest health and safety advice for the country you’re travelling to; remember not all vaccines may be available and some may be chargeable.  Click on Gov.uk for further information.

Introducing AEROS

Posted on Categories: Holbrooks Health Team Coventry.

AEROS is a managed service that helps GP practices and CCGs to deliver the Government’s Digital Challenge. It is a strategic hosting platform that encourages local healthcare teams to embrace data sharing, interoperability and integrated care. Using cloud technology, AEROS provides clinicians with fast access to patient records. The patient record is no longer locked… Continue reading…