Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

July 2017 Monthly Archives

Nocturnal Enuresis Clinics – Coming Soon!

Posted on Categories: Holbrooks Health Team Coventry.

Nocturnal enuresis (bedwetting) is defined by the National Institute for Health and Care Excellence (NICE) guidelines as the involuntary wetting during sleep and is considered normal up to the age of 5 years, and is common up to the age of 10 years.  Our Children’s Nurse, will be offering clinics starting in September 2017, helping parents and… Continue reading…

Travel Vaccinations

Posted on Categories: Holbrooks Health Team Coventry.

The holiday season has already started and unfortunately a number of patients have forgotten or overlooked their travel vaccinations.  Remember these should be commenced at least 6 weeks before any travel; for some destinations, vaccinations are compulsory and may affect your travel plans.  If you are worried please speak to a Practice Nurse as soon as possible… Continue reading…

Bradley Lowery – an inspiration

Posted on Categories: Holbrooks Health Team Coventry.

I am sure most of us will be aware little Bradley Lowery lost his battle against cancer last week. Bradley had Neuroblastoma and in his short life, has raised significant awareness of this condition. He has also raised a considerable amount of money for a charity his parents founded in his name. Bradley had wanted… Continue reading…

Hogweed warning as UK’s most dangerous plant spreads in heatwave

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Garden owners are being warned as the most dangerous plant in the country spreads. The highly toxic Giant Hogweed has been known to cause several children to be hospitalised with third-degree burns after their skin was exposed to the stem. For those living in the West Midlands, it appears to be spreading in the sweltering… Continue reading…

Health Education England – Triumvirate Leadership Programme 2017

Posted on Categories: Holbrooks Health Team Coventry.

Holbrooks Health team participated in the HEE Triumvirate Leadership Programme which started in 2016.  We were invited to join as a ‘Quadumvirate’, a team of 4, GP, Manager, Nurse and Clinical Pharmacist.  The programme took just short of a year to complete and required the ‘Quad’ to attend monthly workshops in Worcester.  The experience in… Continue reading…

Race for Life 2017

Posted on Categories: Holbrooks Health Team Coventry.

Congratulations and well done to Dr Alison Smith (GP) and Melissa Keeshan (Gerontology Practitioner) who completed the Race for Life on Sunday!  Dr Smith said “Thanks to everyone who sponsored Melissa and I on Sunday. Despite it being a bit hot and sunny, we managed to drag ourselves around the course (!!). Melissa ran an excellent… Continue reading…