Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

October 2017 Monthly Archives

Antibiotic Resistance

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Antibiotic resistance is a major threat to public health.   Holbrooks Health team is aiming to help reduce this risk. No one likes being sick and it’s especially upsetting when your child is ill. Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need… Continue reading…

I-WOTCH Research Study – Improving the well-being of people with opioid treated chronic pain

Posted on Categories: Holbrooks Health Team Coventry.

Are you an adult taking opioid medication (tramadol, oxycodone, morphine, fentanyl, buprenorphine) for your long-term pain? If you are, you may like to take part in the I-WOTCH study which aims to teach patients about non-drug pain management to help improve your well-being. If you are interested in knowing more, please collect an information pack… Continue reading…

Quarterly Patient Group Meeting

Posted on Categories: Holbrooks Health Team Coventry.

The next patient group meeting will be on Wednesday 18 October 2017 at 7:00pm.  If you are interested in attending please confirm your details to Tina Yardley, Patient Service Support Manager using  The meeting will be chaired by the PPG Lead Mrs Pip Margerrison. Further meeting dates: 7 February 2018 | 13 June 2018… Continue reading…

Let’s Pyjama Party!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

Humphrey’s Pyjama Week is a fun-filled fundraising activity for young children to take part in. For a voluntary donation of £2 per child, children can wear their pyjamas for the day and participate in a number of fun and educational themed activities, whilst raising funds for The Children’s Trust.The Children’s Trust has teamed up with… Continue reading…

National Breast Cancer Awareness

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

October is National Breast Cancer Awareness Month.  Gather your friends, family and colleagues together this October for a Big Pink day to remember.  Simply add some pink clothes, food, love, and laughter this Breast Cancer Awareness Month — and have a fabulous day knowing every penny you raise will help us be there for families… Continue reading…

Stoptober 2017

Posted on Categories: Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Stoptober 2017  is here and there’s never been a better time to encourage smokers to quit for good.  There is SO much support available so ask Reception to book you an appointment with our Stop Smoking Team! THREE reasons to QUIT this Stoptober 2017 ( 1. FEEL HEALTHIER No matter how long you’ve smoked for, quitting can… Continue reading…