Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

January 2018 Monthly Archives

Blood Pressure Checks

Posted on Categories: Holbrooks Health Team Coventry.

We will be asking ALL patients who book in at Reception to use the BP Machine in the waiting area. If you are unsure how to use the machine just let Reception know and one of our staff will help you. As soon as you have taken a reading please pass to Reception with your… Continue reading…

5 reasons to vaccinate your child against flu

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Children aged two and three years old are offered this vaccination at the GP practice; invitations have already been sent.   Children in reception class and school years 1, 2, 3 & 4 will be offered the vaccine at school, the school will provide details from the local healthcare team. 1. Protect your child. The vaccine… Continue reading…

New NHS 111 campaign launches to help people get the right urgent medical attention

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

A new campaign has launched to help anyone worried about an urgent medical concern get the right attention fast. When it’s not an emergency, people are urged to call the free NHS 111 service to receive medical attention urgently. NHS 111 is much more than a helpline. Depending on the situation, the NHS 111 team… Continue reading…