Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

January 2019 Monthly Archives

Young Carers Awareness Day – 31 January 2019

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Each year Carers Trust organises Young Carers Awareness Day. The purpose of the day is to raise public awareness of the challenges faced by young people because of their caring role, and to campaign for greater support for young carers and their needs. Being a young carer is a risk factor for the mental health… Continue reading…

Cold Weather Alert – Friday 18 Jan 2019

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The Met Office has issued a level 2 weather alert for severe cold weather/overnight frosts/icy conditions from this Friday 18 Jan 2019 and over the weekend, with some wintry showers potentially on Thursday 17 Jan 2019. Cold kills, even in places where temperatures are not at their lowest. Most of the health impacts caused by… Continue reading…

Mess Room!

Posted on Categories: Holbrooks Health Team Coventry.

With the increasing clinical team now working within the practice it has been agreed that a designated room is needed for their exclusive use. Doctors, Nurses, Pharmacists and Paramedics will be able to meet informally to talk about distribution of work, peer support or even take their lunch! The new room will be created within… Continue reading…