Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

September 2020 Monthly Archives

Coronavirus Update – 24 September 2020

Posted on Categories: Holbrooks Health Team Coventry.

NHS Test & Trace – LET’S HELP STOPTHE SPREAD OF CORONAVIRUS Protect your loved ones with the official NHS COVID-19 contact tracing app for England and Wales, every time you attend Holbrooks Health team. It’s the fastest way of knowing when you’re at risk from coronavirus (COVID-19). The quicker you know, the quicker you can… Continue reading…

Coronavirus Update – 15 September 2020

Posted on Categories: Holbrooks Health Team Coventry.

School children, coronavirus and lack of local testing We have been receiving a significant number of phone calls from parents whose children have (1) been sent home from school due to school/year closures; (2) been sent home from school due to symptoms of coronavirus. Can we ask patients not to make these calls to the… Continue reading…