Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

December 2020 Monthly Archives

Goodbye to Dr Ken Holton

Posted on Categories: Holbrooks Health Team Coventry.

After almost 40 years, Dr Holton will retire from Holbrooks Health team on 31 December 2020.  He created a legacy of innovation, transformation and resilience all of which have endured and are exactly the tools we need now more than ever.  Dr Holton brought his unique style of both work and play to the practice… Continue reading…

Coronavirus Update – 29 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We are receiving a significant number of calls about the covid vaccination.  Please be assured that we will be in touch when it is your turn to get the vaccine; this order in which patients across our PCN will be invited is confirmed by the national programme.Please do not call us, our local hospitals or… Continue reading…

Practice Flu update – 16 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Next week we will be holding flu vaccination clinics for ALL patients aged 50-64. You should be receiving an SMS message providing you with the details of the ‘window’ in which we wish to you attend. Clinics will be held all day Monday-Wednesday and Thursday morning. You do NOT NEED an appointment as this is… Continue reading…

Practice Update – 15 December 2020

Posted on Categories: Holbrooks Health Team Coventry.

Today the practice migrates from one GP clinical system to another. There may be a degree of disruption to all services today, but we ask for your patience as the new system is implemented and staff familiarise themselves with these changes. We have used InPs Vision (and its predecessor Vamp Medical) for 30 years, but… Continue reading…

Coronavirus Update – 14 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Holbrooks Health team has received confirmation that it will be ‘hub’ for the Covid-19 vaccine. Being a hub means appointments will be booked across the 12 practices who form the GP Connect Primary Care Network (PCN). All practices will have equal access-the hub belongs to all the practices not Holbrooks Health team. The first cohort… Continue reading…

Coronavirus Update – 7 December 2020

Posted on Categories: Holbrooks Health Team Coventry.

Tier 3 – Covid-19 mass testing in Warwickshire – when and where it will start Health bosses have revealed when and where mass Covid-19 testing will begin in Warwickshire. Public Health Warwickshire officials have been working to launch the quick turn-around tests. A decision was taken to launch the scheme in the areas of Warwickshire… Continue reading…

Coronavirus Update – 3 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Holbrooks health team has been approved as 1 of several Covid Vaccination hubs across the city.  We are currently working with our Primary Care Network (GP  Connect), in conjunction with the CCG on how this will need to work and when this is likely to start.  As soon as we have more information we will… Continue reading…