Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

January 2021 Monthly Archives

Coronavirus Vaccination Update – 20 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

We are receiving significant enquiries from patients asking to be ‘available’ in the event of unused vaccine availability.  We are not able to vaccinate any patient outside the cohort advised by the CCG, so we respectfully ask that patients from any practice in our PCN do not block phones lines, which are already extremely busy… Continue reading…

Covid Vaccination Centre – Holbrooks Area – 18 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

This weekend the Covid vaccinations for patients aged 80+ years old  started on behalf of the Coventry GP Connect Primary Care Network.  Almost 800 vaccinations were given across both days.  Feedback from patients, their relatives and carers was extremely positive.  Staff from across all 12 practices (in the network) worked together, many for the first time,… Continue reading…

Coronavirus Vaccination Update – 8 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We have received the long awaited confirmation that the first batch of coronavirus vaccinations will be delivered to the Holbrook Hubs next week!  As soon as the appointment schedule has been opened for booking appointments from 16th January 2021 by our PCN colleagues, Holbrooks Health team staff will begin contacting all eligble patients in the first… Continue reading…

Coronavirus Update – 6 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Across Coventry ‘hubs’ have been set up to deliver the Covid vaccine. These hubs are appointed by the Primary Care Networks (our network has 12 practices). After this the hub receives a site visit for approval by the CCG. Our site visit was on Monday 4 January 2021.This week the Holbrooks hub will prepare for… Continue reading…