Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

February 2021 Monthly Archives

Coronavirus Vaccination Successes

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Yesterday our hub (GP practices of GP Connect PCN) reached 11,000 vaccinations.  What an achievement since 15 January 2021.  12 practices working together tirelessly to manage the balance of vaccine deliveries with booking appointments for patients in their cohorts.  This has been a phenomenal  achievement which we could not have done alone.  Additionally the tremendous… Continue reading…

Coronavirus Vaccination Update – 23 February 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We are currently inviting patients (1) aged 65+ and (2) under 65+ (and over 16) with an underlying health condition.  We currently have more than 500 patients who have not responded to letters or links on their mobile phones.  If you have already had your vaccine at an alternation location or you have booked your appointment please… Continue reading…

Coronavirus Vaccination Update – 18 February 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

If you have a mobile phone can we please ask patients not ring to book a covid vaccination appointment.  If you have received a letter to contact us because we do not have a mobile phone number recorded on our system, please email the practice on hht.admin@nhs.net with your mobile phone number.  You will then… Continue reading…

Coronavirus Vaccination Update – 16 February 2021

Posted on Categories: Uncategorised.

We are now booking appointments for patients aged 65+ and all patients over 18 with underlying health conditions. Due to the high volume of patients needing to be contacted the CCG have enabled all practices to access an online booking tool called Accyrx.   We will send this out to patients, in batches (to coordinate with… Continue reading…

Congratulations!

Posted on Categories: Uncategorised.

To Orhan Aliosman, Gerontology ANP and Emily Sweet, Practice Nurse Orhan has passed his Masters in Advanced Clinical Practice, and Emily has passed her Fundamentals Foundation Degree. Both have worked tremendously hard and especially in this last year as they have had to balance their studies, with working at the practice and also supporting the… Continue reading…