Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

March 2021 Monthly Archives

Goodbye and Happy Retirement to Dr David Evans

Posted on Categories: Uncategorised.

Today we say goodbye and good luck to Dr Evans who leaves the surgery after 36 years.  Many might remember he replaced Dr White in 1985.  Dr Evans leaves to enjoy a well deserved retirement with his family in the valleys! “in my time I have seen a great number of changes in general practice… Continue reading…

Coronavirus Update – 30 March 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

This week has seen the start of appointments for second doses for the Pfizer vaccine; next week there will be appointments for both Pfizer and Astra Zeneca.  If you are invited, we urge you to book your appointment without delay.  Appointments are being scheduled in weekly blocks to ensure patients are offered appointments within the… Continue reading…