Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'Healthcare Coventry' Category Archives

Coronavirus Update – 30 March 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

This week has seen the start of appointments for second doses for the Pfizer vaccine; next week there will be appointments for both Pfizer and Astra Zeneca.  If you are invited, we urge you to book your appointment without delay.  Appointments are being scheduled in weekly blocks to ensure patients are offered appointments within the… Continue reading…

Coronavirus Vaccination Successes

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Yesterday our hub (GP practices of GP Connect PCN) reached 11,000 vaccinations.  What an achievement since 15 January 2021.  12 practices working together tirelessly to manage the balance of vaccine deliveries with booking appointments for patients in their cohorts.  This has been a phenomenal  achievement which we could not have done alone.  Additionally the tremendous… Continue reading…

Coronavirus Vaccination Update – 23 February 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We are currently inviting patients (1) aged 65+ and (2) under 65+ (and over 16) with an underlying health condition.  We currently have more than 500 patients who have not responded to letters or links on their mobile phones.  If you have already had your vaccine at an alternation location or you have booked your appointment please… Continue reading…

Coronavirus Vaccination Update – 18 February 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

If you have a mobile phone can we please ask patients not ring to book a covid vaccination appointment.  If you have received a letter to contact us because we do not have a mobile phone number recorded on our system, please email the practice on hht.admin@nhs.net with your mobile phone number.  You will then… Continue reading…

Coronavirus Vaccination Update – 20 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

We are receiving significant enquiries from patients asking to be ‘available’ in the event of unused vaccine availability.  We are not able to vaccinate any patient outside the cohort advised by the CCG, so we respectfully ask that patients from any practice in our PCN do not block phones lines, which are already extremely busy… Continue reading…

Covid Vaccination Centre – Holbrooks Area – 18 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

This weekend the Covid vaccinations for patients aged 80+ years old  started on behalf of the Coventry GP Connect Primary Care Network.  Almost 800 vaccinations were given across both days.  Feedback from patients, their relatives and carers was extremely positive.  Staff from across all 12 practices (in the network) worked together, many for the first time,… Continue reading…