Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'NHS in Coventry' Category Archives

West Midlands parents urged to remind teenagers to get vaccinated against deadly meningitis and septicaemia

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Parents are being reminded this summer to encourage their 18-year-old children to get vaccinated against deadly meningitis and septicaemia. Those who are due to leave school this summer, or aged 17-18 and are not in school (born between 1 September 1998 and 31 August 1999) are now eligible. The MenACWY jab protects against four strains… Continue reading…

Hogweed warning as UK’s most dangerous plant spreads in heatwave

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Garden owners are being warned as the most dangerous plant in the country spreads. The highly toxic Giant Hogweed has been known to cause several children to be hospitalised with third-degree burns after their skin was exposed to the stem. For those living in the West Midlands, it appears to be spreading in the sweltering… Continue reading…

Improving Stroke Services in Coventry and Warwickshire

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

The Clinical Commissioning Groups across Coventry and Warwickshire are currently undertaking an engagement exercise on stroke services. Part of the exercise outlines the pre-consultation and planning work that has been undertaken so far, with the help of local clinicians, patients, carers, community groups and patient advisory groups, which has led to the proposed options for… Continue reading…

It’s getting hot out there!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The recent hot weather can cause a real danger to health – particularly to the very elderly and the seriously ill. People with existing medical conditions and the very young are also potentially at risk during the warm spell.  The main threat is dehydration because when we overheat we can soon lose more fluid than… Continue reading…

NHS Prescription Ordering POD – LIVE 5 JUNE 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We will be moving the ordering of repeat prescriptions to the NHS POD on 5 June 2017. This service was set up in Coventry 18 months ago and many GP practices have already made the move. The NHS POD service is provided by NHS Coventry & Rugby Clinical Commissioning Group. All calls are answered by… Continue reading…

Student Nurse Placements

Posted on Categories: Holbrooks Health Team Coventry, NHS in Coventry.

This week we welcome our first student nurse placements from Birmingham City University. We will be joined by students from both the Adult and Childrens Nursing degree programme who we hope will see the very best primary care has to offer as a career!

Plea to patients with minor illnesses to consider alternatives to attending hospital

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

University Hospital in Coventry is exceptionally busy with very sick patients experiencing long waits in the Emergency Department. Patients are being asked to consider alternatives rather than attend A&E. If you need medical help fast but it’s not life threatening you should see a GP, a pharmacist, the Walk-in centre or calling NHS111.  NHS111 will assess… Continue reading…