Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'NHS in Coventry' Category Archives

PROTECTED LEARNING TIME – GPs, Nurses & Staff

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Protected learning time for GPs and Nurses in Coventry has been available for a number of years. For many practices this is used as an opportunity to deliver staff training on the premises; for many this means closing on a Wednesday afternoon for approximately 4 hours.  Holbrooks Health team have not participated in this although… Continue reading…

Access to Practice Email/Internet – UPDATE

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Practice email and internet access has been restored.  There is ongoing IT works which is not expected to cause any further interruptions. We have been advised that there has been significant disruption to the pathology laboratory at University Hospitals Coventry & Warwickshire which may cause delays to the reporting of pathology results.  If you have… Continue reading…

Mental Health Awareness Week 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

One in four adults experience mental health difficulties during their lifetime.  Living with mental health difficulty, in its mildest form can be manageable, for others, it can be more challenging. There are resources and services available to help you locally including: Mental Health Matters telephone helpline a confidential and anonymous free helpline, available 24 hours… Continue reading…

*** National Shortage Hepatitis A vaccine for children ***

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

IMPORTANT NOTICE – TRAVEL VACCINE SHORTAGE – CHILD HEPATITIS A Due to a National shortage and shipping delays we are currently unable to provide Hepatitis A vaccine to children under the age of 16 years. If you are travelling and unsure if you need any vaccinations, please check with Reception prior to booking an appointment…. Continue reading…

Coventry Health Visiting Out of Hours Service-0300 303 3400

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

The Health Visiting is a specialist service providing family centred support and care to families and children, which promotes the health and wellbeing of children from birth to 5 years. The service is available to children and families who live in the Coventry area or who are registered with a Coventry GP. Health Visitors are… Continue reading…

World Sleep Day – 17 March 2017

Posted on Categories: Healthcare Coventry, NHS in Coventry.

World Sleep Day is an annual event, intended to be a celebration of sleep and a call to action on important issues related to sleep, including medicine, education, social aspects and driving. It is organised by the World Sleep Day Committee of World Sleep Society (founded by WASM and WSF) and aims to lessen the… Continue reading…

Diabetes Education event – 27 February 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Do you know someone who has diabetes?  The Coventry & Rugby CCG in partnership with South Warwickshire Foundation Trust is hosting a Diabetes Education Peer Group Event on 27th February 2017 from 2:00pm to 4:00pm. This event is aimed at new and existing diabetes patients who wish to learn more about the condition or share… Continue reading…

Introducing a new role to the practice team!

Posted on Categories: Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Today we will be interviewing some great candidates for a new and exciting addition to our team: A Children’s Nurse. Usually these roles are found in hospitals and sometimes in the community. Holbrooks Health team continues its commitment to develop services that are relevant to our patients. This role will focus on the needs of… Continue reading…