Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'NHS in Coventry' Category Archives

Diabetes Education Event – 27 February 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The Coventry & Rugby CCG in partnership with local health organisations have organised a FREE event open to all patients in Coventry and Rugby. The focus of this event is Diabetes with attendance from local pharmacists, dieticians and podiatrists. Please see below for event details and attached poster. • Diabetes Education Event – 27th February… Continue reading…

Key Public Health Messages-February 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Keep your home warm, efficiently and safely Heating your home to 18◦C in winter poses minimal risk to your health when you are wearing suitable clothing. Get your heating system and cooking appliances checked and keep your home well ventilated. Use your electric blanket as instructed and get it tested every three years. Never use… Continue reading…

New appeal to boost cervical screening rates across Coventry and Rugby

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Women across Coventry and Rugby are being urged to take advantage of cervical screening tests which could save their lives. Women aged 25 to 49 are invited for cervical screening, also known as a smear test, every three years. After that, women are invited every five years until the age of 64. Since the introduction… Continue reading…

Don’t forget your repeat prescriptions this Christmas!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Now we’re in to December and the countdown to Christmas has begun, so we are advising patients not to leave it too late to order and collect repeat prescriptions. If you have asked your local pharmacy to order your repeat medicines on your behalf, ensure you contact them to tell them exactly what you need…. Continue reading…

Travel Aware – staying safe and healthy abroad

Posted on Categories: Coventry NHS Services, Holbrooks Health Team Coventry, NHS in Coventry.

Wherever you’re going, it’s important to prepare before you go. Stay healthy and safe abroad by taking some simple precautions: plan your trip using the foreign and commonwealth travel checklist learn about the laws, customs and entry requirements of the country you’re visiting make sure you have the right travel insurance (and your free European… Continue reading…