Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'NHS in Coventry' Category Archives

Coronavirus Vaccination Update – 8 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We have received the long awaited confirmation that the first batch of coronavirus vaccinations will be delivered to the Holbrook Hubs next week!  As soon as the appointment schedule has been opened for booking appointments from 16th January 2021 by our PCN colleagues, Holbrooks Health team staff will begin contacting all eligble patients in the first… Continue reading…

Coronavirus Update – 6 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Across Coventry ‘hubs’ have been set up to deliver the Covid vaccine. These hubs are appointed by the Primary Care Networks (our network has 12 practices). After this the hub receives a site visit for approval by the CCG. Our site visit was on Monday 4 January 2021.This week the Holbrooks hub will prepare for… Continue reading…

Coronavirus Update – 29 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We are receiving a significant number of calls about the covid vaccination.  Please be assured that we will be in touch when it is your turn to get the vaccine; this order in which patients across our PCN will be invited is confirmed by the national programme.Please do not call us, our local hospitals or… Continue reading…

Practice Flu update – 16 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Next week we will be holding flu vaccination clinics for ALL patients aged 50-64. You should be receiving an SMS message providing you with the details of the ‘window’ in which we wish to you attend. Clinics will be held all day Monday-Wednesday and Thursday morning. You do NOT NEED an appointment as this is… Continue reading…

Coronavirus Update – 14 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Holbrooks Health team has received confirmation that it will be ‘hub’ for the Covid-19 vaccine. Being a hub means appointments will be booked across the 12 practices who form the GP Connect Primary Care Network (PCN). All practices will have equal access-the hub belongs to all the practices not Holbrooks Health team. The first cohort… Continue reading…

Coronavirus Update – 3 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Holbrooks health team has been approved as 1 of several Covid Vaccination hubs across the city.  We are currently working with our Primary Care Network (GP  Connect), in conjunction with the CCG on how this will need to work and when this is likely to start.  As soon as we have more information we will… Continue reading…

Sexual Health appointments update

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The routine booking of appointments for coil fits or checks and contraceptive implants will be temporarily unavailable from 1 December 2020. Appointments can be arranged by contacting Integrated Sexual Health services on 0300 200 0027 – you will then be given a range of options available in your area. We apologise for any inconvenience caused.

Coronavirus Update – 5 November 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Shielding for Clinically Extremely Vulnerable patients dults with the following conditions are automatically deemed clinically extremely vulnerable: solid organ transplant recipients those with specific cancers: people with cancer who are undergoing active chemotherapy people with lung cancer who are undergoing radical radiotherapy people with cancers of the blood or bone marrow such as leukaemia, lymphoma… Continue reading…

Coronavirus Update – 22 October 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

New restrictions as Coventry moves into Tier 2 of National COVID alert system – midnight Saturday 24 October 2020 Tier 2 restrictions mean that: Households will not be able to mix indoors including in homes, leisure or hospitality venues. Households will be able to mix outside, including in parks, and private gardens provided they do… Continue reading…