Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'Uncategorised' Category Archives

Goodbye and Happy Retirement to Dr David Evans

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Today we say goodbye and good luck to Dr Evans who leaves the surgery after 36 years.  Many might remember he replaced Dr White in 1985.  Dr Evans leaves to enjoy a well deserved retirement with his family in the valleys! “in my time I have seen a great number of changes in general practice… Continue reading…

Coronavirus Vaccination Update – 16 February 2021

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We are now booking appointments for patients aged 65+ and all patients over 18 with underlying health conditions. Due to the high volume of patients needing to be contacted the CCG have enabled all practices to access an online booking tool called Accyrx.   We will send this out to patients, in batches (to coordinate with… Continue reading…


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To Orhan Aliosman, Gerontology ANP and Emily Sweet, Practice Nurse Orhan has passed his Masters in Advanced Clinical Practice, and Emily has passed her Fundamentals Foundation Degree. Both have worked tremendously hard and especially in this last year as they have had to balance their studies, with working at the practice and also supporting the… Continue reading…

Coronavirus Update – 27 November 2020

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On 2 December 2020 when we emerge from LOCKDOWN, Coventry will enter TIER 3 of restrictions. Please see below for details – remember further clarity is available on Importantly, this DOES NOT change the way you access health care at the practice. All requests for medical advice will be handled by a GP via… Continue reading…

Flu Vaccination – Urgent

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Over 60% of patients aged under 65 years and 25% of patients over 65 years who are AT RISK are not coming forward to receive a flu vaccination.  GPs and Nurses are backed by the government in stressing how it is more important than ever for patients to receive a flu vaccine to fight the “twin… Continue reading…

PILOT – New Walk-in Clinics – June 2018

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We are always looking at efficient ways to extend healthcare access to our patients.  We already have a range of appointments: pre-bookable and same day, bookable on-line, via the phone system, via reception or email.  We are now running a pilot in June to invite patients who need to be seen the same day to… Continue reading…

Information Sharing – Patient Awareness

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All patients will shortly be receiving a letter from the Chief Clinical Information Officer (CCIO) for Coventry and Warwickshire Health and Care Organisations. This contains information regarding a long-term project to improve the way Health and Social Care organisations share information about you. With your consent, doctors, nurses and other Health and Social Care professionals… Continue reading…

NHS Prescription Ordering Direct (POD)

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We will be moving the ordering of repeat prescriptions to the NHS POD in June 2017. This service was set up in Coventry 18 months ago and many GP practices have already made the move. The NHS POD service is provided by NHS Coventry & Rugby Clinical Commissioning Group. All calls are answered by dedicated,… Continue reading…

Red Nose Day Update

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To support Red Nose Day we will be having a cake sale on Friday 24th March.  Cake donations will be greatly appreciated from budding bakers and non-bakers!