Operation Shield – Our Support Service

What is Operation Shield? The Government have produced guidance for people, including children, who are at very high risk of severe illness from coronavirus (COVID-19) because of an underlying health condition.

These health conditions include people who have had organ transplants, who have specific cancers, respiratory conditions, rare diseases and therapies that increase the risk of infections and women who are pregnant with significant heart disease.

This guidance includes the use of ‘Shielding’ as a measure to protect. People identified are strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks from the day they receive a letter from the NHS.

If people have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), you can register yourself and request support, including a weekly food parcel delivered to your doorstep https://www.gov.uk/coronavirus-extremely-vulnerable.

What are we doing?
Its recognised that people may need support with food, medicines and social contact where they don’t have other family, friends or neighbours to help.

CV Life is leading this response working closely with the City Council with operational hubs in place. CV Life will be using volunteers from their own organisation and partner organisations to contact those identified to see if they require support.

You may have been contacted by phone already, to check as to whether you have registered, to be helped through the registration process and see if you have any immediate and ongoing food, medicines supply and social contact you may need help with. However, we do not have a telephone number for everybody so please use the details contained in this letter to contact CV Life should you require support.

CV Life will also support people identified by Health and Social Care who have an identified urgent need for food provisions, collection of prescriptions and medication and social contact (until alternative arrangement can be made), say for example following hospital discharge and have no other friends, family, or neighbours that can help.

Contacting CV Life
Our email address is: infoshield@cvlife.co.uk
For general calls Tel: 02476 252555

For pharmaceutical calls (urgent prescription and medication collection) for those receiving Shield support call Tel: 02476 252520 or email pharmshield@cvlife.co.uk
The CV Life volunteers will be operating 7 days a week 8am – 6pm

If you find you no longer need this help the service will stop but you can always contact us again should your situation and circumstances change