We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.
We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.
We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.
We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.
Please fill in the form below to request an appointment with us and we will be in touch.
If you are receiving reminders from us (SMS or letter) and you have either already booked/had your 1st vaccination, or you do not wish to have the vaccination, please let us know by emailing us on hht.admin@nhs.net. We can then remove you from the reminder process.
