Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

  • Yes No
  • All emails include an unsubscribe link. You may opt-out at any time.
    See our privacy policy.

Scroll To Top

71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

Congratulations!

Posted on Categories: Uncategorised.

To Orhan Aliosman, Gerontology ANP and Emily Sweet, Practice Nurse Orhan has passed his Masters in Advanced Clinical Practice, and Emily has passed her Fundamentals Foundation Degree. Both have worked tremendously hard and especially in this last year as they have had to balance their studies, with working at the practice and also supporting the… Continue reading…

Coronavirus Vaccination Update – 20 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

We are receiving significant enquiries from patients asking to be ‘available’ in the event of unused vaccine availability.  We are not able to vaccinate any patient outside the cohort advised by the CCG, so we respectfully ask that patients from any practice in our PCN do not block phones lines, which are already extremely busy… Continue reading…

Covid Vaccination Centre – Holbrooks Area – 18 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

This weekend the Covid vaccinations for patients aged 80+ years old  started on behalf of the Coventry GP Connect Primary Care Network.  Almost 800 vaccinations were given across both days.  Feedback from patients, their relatives and carers was extremely positive.  Staff from across all 12 practices (in the network) worked together, many for the first time,… Continue reading…

Coronavirus Vaccination Update – 8 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We have received the long awaited confirmation that the first batch of coronavirus vaccinations will be delivered to the Holbrook Hubs next week!  As soon as the appointment schedule has been opened for booking appointments from 16th January 2021 by our PCN colleagues, Holbrooks Health team staff will begin contacting all eligble patients in the first… Continue reading…

Coronavirus Update – 6 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Across Coventry ‘hubs’ have been set up to deliver the Covid vaccine. These hubs are appointed by the Primary Care Networks (our network has 12 practices). After this the hub receives a site visit for approval by the CCG. Our site visit was on Monday 4 January 2021.This week the Holbrooks hub will prepare for… Continue reading…

Goodbye to Dr Ken Holton

Posted on Categories: Holbrooks Health Team Coventry.

After almost 40 years, Dr Holton will retire from Holbrooks Health team on 31 December 2020.  He created a legacy of innovation, transformation and resilience all of which have endured and are exactly the tools we need now more than ever.  Dr Holton brought his unique style of both work and play to the practice… Continue reading…

Coronavirus Update – 29 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We are receiving a significant number of calls about the covid vaccination.  Please be assured that we will be in touch when it is your turn to get the vaccine; this order in which patients across our PCN will be invited is confirmed by the national programme.Please do not call us, our local hospitals or… Continue reading…

Practice Flu update – 16 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Next week we will be holding flu vaccination clinics for ALL patients aged 50-64. You should be receiving an SMS message providing you with the details of the ‘window’ in which we wish to you attend. Clinics will be held all day Monday-Wednesday and Thursday morning. You do NOT NEED an appointment as this is… Continue reading…