Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

Practice Update – 15 December 2020

Posted on Categories: Holbrooks Health Team Coventry.

Today the practice migrates from one GP clinical system to another. There may be a degree of disruption to all services today, but we ask for your patience as the new system is implemented and staff familiarise themselves with these changes. We have used InPs Vision (and its predecessor Vamp Medical) for 30 years, but… Continue reading…

Coronavirus Update – 14 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Holbrooks Health team has received confirmation that it will be ‘hub’ for the Covid-19 vaccine. Being a hub means appointments will be booked across the 12 practices who form the GP Connect Primary Care Network (PCN). All practices will have equal access-the hub belongs to all the practices not Holbrooks Health team. The first cohort… Continue reading…

Coronavirus Update – 7 December 2020

Posted on Categories: Holbrooks Health Team Coventry.

Tier 3 – Covid-19 mass testing in Warwickshire – when and where it will start Health bosses have revealed when and where mass Covid-19 testing will begin in Warwickshire. Public Health Warwickshire officials have been working to launch the quick turn-around tests. A decision was taken to launch the scheme in the areas of Warwickshire… Continue reading…

Coronavirus Update – 3 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Holbrooks health team has been approved as 1 of several Covid Vaccination hubs across the city.  We are currently working with our Primary Care Network (GP  Connect), in conjunction with the CCG on how this will need to work and when this is likely to start.  As soon as we have more information we will… Continue reading…

Coronavirus Update – 27 November 2020

Posted on Categories: Uncategorised.

On 2 December 2020 when we emerge from LOCKDOWN, Coventry will enter TIER 3 of restrictions. Please see below for details – remember further clarity is available on www.gov.uk Importantly, this DOES NOT change the way you access health care at the practice. All requests for medical advice will be handled by a GP via… Continue reading…

Sexual Health appointments update

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The routine booking of appointments for coil fits or checks and contraceptive implants will be temporarily unavailable from 1 December 2020. Appointments can be arranged by contacting Integrated Sexual Health services on 0300 200 0027 – you will then be given a range of options available in your area. We apologise for any inconvenience caused.

Flu Vaccination – Urgent

Posted on Categories: Uncategorised.

Over 60% of patients aged under 65 years and 25% of patients over 65 years who are AT RISK are not coming forward to receive a flu vaccination.  GPs and Nurses are backed by the government in stressing how it is more important than ever for patients to receive a flu vaccine to fight the “twin… Continue reading…

Coronavirus Update – 5 November 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Shielding for Clinically Extremely Vulnerable patients dults with the following conditions are automatically deemed clinically extremely vulnerable: solid organ transplant recipients those with specific cancers: people with cancer who are undergoing active chemotherapy people with lung cancer who are undergoing radical radiotherapy people with cancers of the blood or bone marrow such as leukaemia, lymphoma… Continue reading…

Essential Telephone Maintenance

Posted on Categories: Holbrooks Health Team Coventry.

Engineers will be performing essential works to the telephone system on Wednesday 28 October 2020 between 12:30 – 13:00. Unfortunately no calls will be received at the practice during this time. In the event of an emergency please ring 999. We apologise for any inconvenience.