Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

Stoptober is back for 2016

Posted on Categories: Uncategorised.

Each year thousands quit smoking for 28 days with Stoptober starting on 1st October. By signing up they access a range of free support including packs, emails, texts and an app – all providing information, advice and daily tips to help them through the month. Everyone quits together, supported by employers, communities, charities and other… Continue reading…

Sharing information in real time – Twitter

Posted on Categories: Holbrooks Health Team Coventry.

Are you following us? If not, why not?! If we have something interesting to say or link to…this is how we will do it. Only 2 things to remember: (1) let’s embrace the opportunities! but (2) there are rules about what can be published so this will be monitored

Flu Campaign 2016

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Summer is almost over… and that heralds the start of the annual Flu Camapaign! where appropriate, this will also include Pneumococcal and Shingles vaccinations watch out for imminent updates around the practice, the website, Facebook and Twitter. REMEMBER, as soon as you receive your invite attend our drop-in sessions or book an appoinntment without delay!!!!!… Continue reading…

Reduced health services over the Summer Bank holiday

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

A small number of pharmacies are closed on Bank Holiday Monday (29th August) however many are open. The NHS Coventry and Rugby Clinical Commissioning Group’s website has detailed information about which pharmacies will be open. Bank Holiday weekends can also mean that A&E could be a particularly busy. If you are feeling unwell and… Continue reading…

Electrocardiogram or ECG Community Clinics

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The NHS in Coventry and Rugby has been working together with clinical teams and patient groups to develop more services to provide care closer to where people live. As a result Coventry & Rugby CCG have developed a service to provide alternative venues for electrocardiogram (ECG) treatment. This means you do not have to go… Continue reading…

GP and Nurse Appointments over the August Bank Holiday Weekend

Posted on Categories: Coventry & Rugby GP Alliance, Holbrooks Health Team Coventry.

There are plenty of (Extended Hours) appointments for today (Friday 26th), tomorrow morning (Saturday 27th), Sunday morning (28th) and Bank Holiday Monday (29th) for GPs.  Even though GP surgeries will be closed, the Extended Hours service is running a normal weekend and normal Monday service BUT THESE APPOINTMENTS CAN ONLY BE BOOKED BY A RECEPTIONIST TODAY! Locations… Continue reading…

Our new website has just gone live!

Posted on Categories: Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The launch of the all-new Holbrooks Health Team website marks a new chapter for our practice. Don’t worry, we’re staying true to the ethos our patients know and trust and we are as committed as ever to helping patients smile with confidence, and to providing an environment where the emphasis is on your comfort and wellbeing…. Continue reading…