Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

Coronavirus Update – 22 October 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

New restrictions as Coventry moves into Tier 2 of National COVID alert system – midnight Saturday 24 October 2020 Tier 2 restrictions mean that: Households will not be able to mix indoors including in homes, leisure or hospitality venues. Households will be able to mix outside, including in parks, and private gardens provided they do… Continue reading…

Flu Vaccination 2020 Update

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

FLU CLINICS AVAILABLE TO BOOK NOW! Appointments available to book by calling 02476 366775: Week day appointments available as well as Saturday morning appointments NHS FLU VACCINATION ELIGIBILITY CRITERIA 65 years of age or over Patients with a long term medical condition: chronic (long-term) respiratory diseases, such as asthma (which requires an inhaled or tablet… Continue reading…

Coronavirus Update – 24 September 2020

Posted on Categories: Holbrooks Health Team Coventry.

NHS Test & Trace – LET’S HELP STOPTHE SPREAD OF CORONAVIRUS Protect your loved ones with the official NHS COVID-19 contact tracing app for England and Wales, every time you attend Holbrooks Health team. It’s the fastest way of knowing when you’re at risk from coronavirus (COVID-19). The quicker you know, the quicker you can… Continue reading…

Coronavirus Update – 15 September 2020

Posted on Categories: Holbrooks Health Team Coventry.

School children, coronavirus and lack of local testing We have been receiving a significant number of phone calls from parents whose children have (1) been sent home from school due to school/year closures; (2) been sent home from school due to symptoms of coronavirus. Can we ask patients not to make these calls to the… Continue reading…

Coronavirus Update – 5 August 2020

Posted on Categories: Holbrooks Health Team Coventry.

We have had some patients attempting to ‘walk in’ for appointments and also turning up late for appointments; we have unfortunately had to turn them away. In order to keep staff and waiting patients safe we can no longer accept ‘walk in’ patients nor those turning up unacceptably late – we have a maximum occupancy… Continue reading…

Coronavirus Update – 5 August 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Information from Director of Public Health England has confirmed a slight increase in the number of confirmed Covid-19 case in the Holbrooks area. Please remember to follow the guidance: wear a face covering in all enclosed spaces observe social distancing regularly wash hands If you have ANY symptoms stay at home for 10 days and… Continue reading…