Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Covid Vaccinations

Who can get the COVID-19 vaccine

The NHS is currently offering the COVID-19 vaccine to people most at risk.

In England, the COVID-19 vaccine is being offered in some hospitals and pharmacies, at local centres run by GPs and at larger vaccination centres. More centres are opening all the time.

It’s being given to:

  • people aged 34 and over
  • people who will turn 34 before 1 July 2021
  • people at high risk from COVID-19 (clinically extremely vulnerable)
  • people who live or work in care homes
  • health and social care workers
  • people with a condition that puts them at higher risk (clinically vulnerable)
  • people with a learning disability
  • people who are a main carer for someone at high risk from COVID-19
  • patients who are pregnant

Find out more about who can get a COVID-19 vaccine

The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI).

Read the latest JCVI advice on priority groups for the COVID-19 vaccination on GOV.UK

Holbrooks Vaccination Hub

Holbrooks Health team is one of 12 practices part of a local hub offering covid vaccinations to eligible patients. If you receive an invite PLEASE book your appointment. If we do not have a mobile phone number for you, please email this to us at hht.admin@nhs.net so we can update your records - most invitations are sent and booked via the mobile phone!

If you are not yet eligible for a vaccination please wait to be contacted. The NHS will let us know when it’s time to make the appropriate invites for the COVID-19 vaccine. It’s important not to contact us before then.

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