Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775
Email: hht.admin@nhs.net
024 7636 6775
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NHS Services

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A B C D E F H L M N P R S T U W Y Z

A

Adult Health Promotion
Anti-Psychotic Injections (Mental Health Management)
Asthma Clinic

B

B12 Injections
BP (Ambulatory)

C

Child Health Promotion
Childhood Immunisations
Clip Removal
Contraception (including injections, coils and implants)
COPD Clinic
Cytology (Smear Taking)

D

Dementia Reviews
Diabetic Clinic
Diabetic Foot Check (including doppler)

E

Ear Irrigation
ECG (including 24-hr & 48-hr Ambulatory)
Emergency Treatment Vaccination (Rabies, Hepatitis B, Tetanus) PHE instructed

F

Flu and Pneumococcal Vaccinations (seasonal)

H

Heart Disease Clinic
Heart Monitoring (Event Recorder)
Helicobacter Pylori (breath test)
Hypertension (High Blood Pressure) Clinic

L

Learning Disability Health Checks

M

Maternity Services
Medicines Management
Minor Ailments
Minor Injuries

N

NHS Health Checks
NHS Screening Programmes

P

Pain Management (including joint injections)
Pertussis Injections (Pregnant Women)
Phlebotomy (Blood Taking)
Post Operative Wound Care
PreSchool Booster Immunisations
Prostate-specific antigen (PSA) blood test

R

Ring Pessary Fitting

S

Sexual Health Services
Shingles Vaccinations
Smoking Cessation
Spirometry (including Reversibility)
Suture Removal

T

Testosterone Injections
Travel Clinic

U

Urinalysis (Urine Testing)

W

Warfarin Blood Test (walk in services)
Weight Management
Well Man Clinic
Well Woman Clinic
Wound Care Management

Y

Yellow Fever Centre

Z

Zoladex/Goserelin Injections
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