Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

CORONAVIRUS (COVID-19) ADVICE TO PATIENTS UPDATED

We are beginning to adapt access to the services at the practice, but covid secure processes are still in place.

1. if you have any symptoms of coronavirus- organise a test www.gov.uk/coronavirus 

2. if you have been in contact with anyone positive for coronavirus, please self isolate and organise a test www.gov.uk/coronavirus

3. follow the LATEST NEWS on our website (below) for all up to date information that might be relevant to you.

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Latest News

Goodbye and Happy Retirement to Dr David EvansMarch 31, 2021

Today we say goodbye and good luck to Dr Evans who leaves the surgery after 36 years.  Many might remember he replaced Dr White in 1985.  Dr Evans leaves to enjoy a well deserved retirement with his family in the valleys! “in my time I have seen a great number of changes in general practice...

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Coronavirus Update – 30 March 2021March 30, 2021

This week has seen the start of appointments for second doses for the Pfizer vaccine; next week there will be appointments for both Pfizer and Astra Zeneca.  If you are invited, we urge you to book your appointment without delay.  Appointments are being scheduled in weekly blocks to ensure patien...

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