We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.
We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.
We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.
We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.
Please fill in the form below to request an appointment with us and we will be in touch.
Important information
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Your views are important to us. Did you know we have Patient Participation Group (PPG)?
We will be closed on Monday 26 August 2019 NHS 111 is available for non-urgent calls and 999 is available for all urgent and life-threatening situations. Our normal opening times resume on Tuesday 27 August 2019...
Continue reading...With effective from 1 October 2019 we will not be accepting requests for repeat prescriptions. Patients will be asked to use the Coventry Prescription Ordering Service (POD) for all repeats. This not only frees up staff time but it ensures all prescription requests are handled consistently. T...
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