Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775


The only things you need to remember:

1. if you have a new continuous cough, a high temperature, loss of sense of taste or smell - STAY AT HOME and self isolate for 10 days  - Organise a Coronavirus test 

2. if your symptoms worsen contact NHS 111 online if you do not have the internet ring NHS 111

3. any emergency ring 999

4. follow the LATEST NEWS on our website (below) for all up to date information that might be relevant to you.

Patients/public current information is available on the website:…


Latest News

Coronavirus Update – 5 August 2020August 05, 2020

We have had some patients attempting to ‘walk in’ for appointments and also turning up late for appointments; we have unfortunately had to turn them away. In order to keep staff and waiting patients safe we can no longer accept ‘walk in’ patients nor those turning up unaccep...

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Coronavirus Update – 5 August 2020August 05, 2020

Information from Director of Public Health England has confirmed a slight increase in the number of confirmed Covid-19 case in the Holbrooks area. Please remember to follow the guidance: wear a face covering in all enclosed spaces observe social distancing regularly wash hands If you have ANY sympt...

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