Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

NHS Leaflet on the changes to OTC prescribing 1a-over-the-counter-leaflet-v1.pdf (england.nhs.uk)


All COVID-19 related information can be found here https://www.nhs.uk/conditions/…


You do not need to have a GP or an NHS number to get the COVID-19 vaccine.

https://www.gov.uk/government/…


Our advice is to please continue to refer to latest government guidance on vaccines, including boosters

https://www.gov.uk/government/…

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Latest News

Coronavirus Update – 30 March 2021March 30, 2021

This week has seen the start of appointments for second doses for the Pfizer vaccine; next week there will be appointments for both Pfizer and Astra Zeneca.  If you are invited, we urge you to book your appointment without delay.  Appointments are being scheduled in weekly blocks to ensure patien...

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Coronavirus Vaccination Update – 16 March 2021March 16, 2021

If you are receiving reminders from us (SMS or letter) and you have either already booked/had your 1st vaccination, or you do not wish to have the vaccination, please let us know by emailing us on hht.admin@nhs.net.  We can then remove you from the reminder process. ...

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