We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.
We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.
We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.
We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.
Please fill in the form below to request an appointment with us and we will be in touch.
The only things you need to remember:
1. if you have a new continuous cough, a high temperature, loss of sense of taste or smell - STAY AT HOME and self isolate for 10 days - Organise a Coronavirus test www.gov.uk/coronavirus
2. if your symptoms worsen contact NHS 111 online https://111.nhs.uk/ if you do not have the internet ring NHS 111
3. any emergency ring 999
4. follow the LATEST NEWS on our website (below) for all up to date information that might be relevant to you.
Current Opening hours to the building are restricted: for any sample collections or deposits between 10:00 - 12:00 only
Patients/public current information is available on the nhs.uk website: https://www.nhs.uk/conditions/…
We are receiving significant enquiries from patients asking to be ‘available’ in the event of unused vaccine availability. We are not able to vaccinate any patient outside the cohort advised by the CCG, so we respectfully ask that patients from any practice in our PCN do not block pho...
Continue reading...This weekend the Covid vaccinations for patients aged 80+ years old started on behalf of the Coventry GP Connect Primary Care Network. Almost 800 vaccinations were given across both days. Feedback from patients, their relatives and carers was extremely positive. Staff from across all 12 pr...
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