We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.
We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.
We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.
We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.
Please fill in the form below to request an appointment with us and we will be in touch.
Important information
Do you really need to see a GP? Check out our clinical team - here to help you every day
Appointments - almost any time, any place, any where - check out Extended Hours and Online Access
Your practice - still committed to delivering high quality healthcare
Your views are important to us. Did you know we have Patient Participation Group (PPG)?
We and many other practices in Coventry, Rugby and Nuneaton offer GP and Nurse appointments in the evening and at weekends – and even on BANK HOLIDAYS. This means you will be able to see a GP or practice nurse at a time which is most convenient for you. To book an appointment or find out......
Continue reading...NHS Prescription ordering direct (POD) service is the easy way for you to order your repeat prescription! Patients are advised to: Please check your medication cupboard before ordering We ask patients to order their prescription when they have 5 days of medication left If you have a build up of ...
Continue reading...
