Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775


The only things you need to remember:

  1. if you have a new continuous cough or a high temperature - STAY AT HOME and self isolate for 7 days (or 14 if you do not live alone)
  2. if your symptoms worsen contact NHS 111 online if you do not have the internet ring NHS 111
  3. any emergency ring 999
  4. follow the LATEST NEWS on our website (below) for all uptodate information that might be relevant to you

Latest News

Coronavirus Update – 31 March 2020March 31, 2020

Patients who have been identified  as having an increased risk of developing complications from Covid-19 infection will have received a letter. This letter is intended to ‘shield‘ you from any unnecessary risk. We ask you not to ring the practice to discuss this – this has already ov...

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Coronavirus Update – 30 March 2020 [Part III]March 30, 2020

PATIENTS WHO ARE ‘SHIELDING’ – What should you do if you develop symptoms of coronavirus (COVID-19)? If you develop symptoms of COVID-19 (high temperature above 37.8 °C and/or new and continuous cough), seek clinical advice using the NHS 111 online coronavirus service or call ...

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