Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775


The only things you need to remember:

1. if you have a new continuous cough, a high temperature, loss of sense of taste or smell - STAY AT HOME and self isolate for 10 days  - Organise a Coronavirus test 

2. if your symptoms worsen contact NHS 111 online if you do not have the internet ring NHS 111

3. any emergency ring 999

4. follow the LATEST NEWS on our website (below) for all up to date information that might be relevant to you.

Current Opening hours to the building are restricted: for any sample collections or deposits between 10:00 - 12:00 only

Patients/public current information is available on the website:…


Latest News

Coronavirus Update – 3 December 2020December 03, 2020

Holbrooks health team has been approved as 1 of several Covid Vaccination hubs across the city.  We are currently working with our Primary Care Network (GP  Connect), in conjunction with the CCG on how this will need to work and when this is likely to start.  As soon as we have more information ...

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Coronavirus Update – 27 November 2020November 27, 2020

On 2 December 2020 when we emerge from LOCKDOWN, Coventry will enter TIER 3 of restrictions. Please see below for details – remember further clarity is available on Importantly, this DOES NOT change the way you access health care at the practice. All requests for medical advice wil...

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