Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775


The only things you need to remember:

1. if you have a new continuous cough or a high temperature - STAY AT HOME and self isolate for 7 days (or 14 if you do not live alone)

2. if your symptoms worsen contact NHS 111 online if you do not have the internet ring NHS 111

3. any emergency ring 999

4. follow the LATEST NEWS on our website (below) for all up to date information that might be relevant to you.

Patients/public current information is available on the website:…


Latest News

Coronavirus Update – 3 July 2020July 03, 2020

Phlebotomy Appointments As we begin to increase phlebotomy appointment availability this may still be less than our usual capacity before the start of the pandemic. If you need an appointment sooner than we are able to book one at the practice you can attend alternative locations. Remember to book ...

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Coronavirus Update – 23 June 2020June 23, 2020

SHIELDING UPDATE Those who have been identified as clinically extremely vulnerable are thought to be at high risk of developing serious illness following COVID-19 infection. On 23 March, the Government advised all those considered to be clinically extremely vulnerable to shield at home and avoid al...

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