Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Important information

Do you really need to see a GP? Check out our clinical team - here to help you every day

Appointments - almost any time, any place, any where - check out Extended Hours and Online Access

Your practice - still committed to delivering high quality healthcare

APPOINTMENTS

Almost anytime, any place, anywhere - check out
extended hours and online access.

YOUR PRACTICE

Still commited to delivering high quality healthcare.

OUR PRACTICE

Read more about our established professional medical and non-medical team.

PATIENT SATISFACTION

Your views are important to us. Did you know we have Patient Participation Group (PPG)?

Latest News

Red Nose Day 2019March 15, 2019

Pip & Andrew, our Practice Volunteers and members of our Patient Group are in Reception this morning  providing Tea, Coffee, Toast, Toasted Tea Cakes and a selection of cakes.  Please pop along and help us support Red Nose Day!...

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Help Stop Cervical Cancer – before it startsMarch 11, 2019

On Tuesday 5th March, Public Health England (PHE), with the support of NHS England, launched a new national campaign to encourage all eligible women to not ignore their cervical screening invite or if they have missed their last cervical screening, to book an appointment with their GP practice. ...

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