Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

CORONAVIRUS (COVID-19) ADVICE TO PATIENTS


Have you: been to Wuhan city and Hubei Province, Iran, Republic of Korea, or any Italian town under containment measures in the last 14 days (even if you do not have any symptoms); Have you travelled to any of the following: Cambodia, Hong Kong, Japan, Laos, Macau, Malaysia, Myanmar, Singapore, Taiwan, Thailand or Vietnam in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild); Have you been in close contact with someone with confirmed coronavirus?

DO NOT ATTEND THE GP PRACTICE AND RING NHS 111

If you attend the GP practice with suspected COVID-19 and answer Yes to any of the questions above … WE WILL ask you to return home immediately and call NHS 111.

APPOINTMENTS

Almost anytime, any place, anywhere - check out
extended hours and online access.

YOUR PRACTICE

Still commited to delivering high quality healthcare.

OUR PRACTICE

Read more about our established professional medical and non-medical team.

PATIENT SATISFACTION

Your views are important to us. Did you know we have Patient Participation Group (PPG)?

Latest News

CORONAVIRUS (COVID-19) ADVICE TO PATIENTSFebruary 28, 2020

Information about the virus A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties. Generally, coronavirus can c...

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Phone System Problems – 17 February 2020February 18, 2020

There is a problem with the entire phone system affecting both incoming and outgoing calls.  This is a residual problem from the power outages over the weekend.  The CCG and appropriate authorities are aware. Engineers are currently working to restore this urgently. In the event that you have an ...

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