Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Important information

Do you really need to see a GP? Check out our clinical team - here to help you every day

Appointments - almost any time, any place, any where - check out Extended Hours and Online Access

Your practice - still committed to delivering high quality healthcare

APPOINTMENTS

Almost anytime, any place, anywhere - check out
extended hours and online access.

YOUR PRACTICE

Still commited to delivering high quality healthcare.

OUR PRACTICE

Read more about our established professional medical and non-medical team.

PATIENT SATISFACTION

Your views are important to us. Did you know we have Patient Participation Group (PPG)?

Latest News

Operation – Find a SuperStar GPAugust 02, 2019

Thank you to the staff and their families who braved the rain for a photo shoot to accompany an advert to find an amazing GP (or GPs!) to join our family team! Thank you also to the friends and colleagues of the practice who are helping to share the vacancy far and wide.  ...

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National Playday 2019August 01, 2019

Playday occurs every year on the first Wednesday in August and is a campaign held to celebrate the importance of Play in children’s lives. On Playday thousands of children across the UK can get involved in their local community events, be it at their local park or community centre, or you can eve...

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