Our appointment system

Our team help you deal with acute and long-term health problems and illnesses. This may involve advice for self help, signposting to other services, a telephone appointment or a face to face appointment with a suitable clinician. We offer same day appointments and advanced appointments up to one week ahead our reception team will help you with any bookings. This will always involve advice on how you can help yourself, often problems can be dealt with on the phone, sometimes it will involve treatment in the surgery or medication, and at other time a referral to local hospitals may be necessary.

Helping the appointment system run smoothly

  • If you are unable to keep your appointment please notify the surgery as soon as possible by telephoning reception.
  • One appointment is for one person.  If you want another member of your family to see the doctor or nurse, please book a further appointment.
  • Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down.
  • If you don’t understand what the clinician says, please don’t be afraid to ask for a further explanation.
  • It can sometimes help to have a partner or friend with you.
  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
  • Appointments may not be required to have insurance forms completed or renewal of sickness certificates.  Please use accuRx
  • If you would like a chaperone please ask