Our appointment system

All our clinicians help you deal with acute and long-term health problems and illnesses. This may involve advice for self help, signposting to other services, a telephone appointment or a face to face appointment with a suitable clinician.
We offer same day appointments and advanced appointments up to 7 days ahead, our reception team will help you with any bookings. This will always involve advice on how you can help yourself, often problems can be dealt with on the phone, sometimes it will involve treatment in the surgery or medication, and at other time a referral to local hospitals may be necessary. 
Appointment Times 
Our clinicians will always endeavour to keep to your appointment time.  However, appointments may be overrun due to the nature of a patient's consultation, or the clinician may be called to help respond to an emergency.  We appreciate your understanding during these exceptional circumstances.
Our telephone clinics are run flexibly, allowing us to call more than once if you miss the first call. It is also more important than ever we have your up-to-date telephone numbers.  Please confirm your details when booking your appointment.


How to cancel my appointment?
If you cannot attend an appointment or do not need it anymore, please cancel it at least an hour before so we can offer it to another patient. This is extremely important as appointments are in great demand.
Appointments can be cancelled by phoning the surgery on 024 7636 6775


I have an administrative query? (i.e. Sick Note, Repeat Prescriptions etc)

Please use accuRx. You will be able to submit administrative requests, please select ‘admin query’. You will then be able to select from the following options:  

  • Doctors letter or reports 
  • Sick/fit note requests 
  • Referrals follow-up
  • Repeat Prescription
  • Test results 
  • Something else

Helping the appointment system run smoothly

  • If you are unable to keep your appointment please notify the surgery as soon as possible by telephoning reception.
  • One appointment is for one person.  If you want another member of your family to see the doctor or nurse, please book a further appointment.
  • Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down.
  • If you don’t understand what the clinician says, please don’t be afraid to ask for a further explanation.
  • It can sometimes help to have a partner or friend with you.
  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
  • Appointments may not be required to have insurance forms completed or renewal of sickness certificates. Please use accuRx
  • If you would like a chaperone please ask