Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

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Flu Clinics are available to book!

Minor Illness and Injury Clinic - Pilot has started - see LATEST NEWS

We have moved the ordering of repeat prescriptions to the NHS POD, please ring (024) 7624 6072 Mon-Fri 8am-5pm


Read more about our established professional medical and non-medical team.


Your views are important to us. Did you know we have Patient Participation Group (PPG)?


There are several ways in which you can order your prescription.


If you require urgent medical attention in Coventry at any time please telephone 02476 366775.

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